Privacy Policy

Privacy Policy

Introduction

Welcome to https://underfloor-heating-specialist.vibereports.co.uk! We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we handle the information you provide to us when you use our website, applications, services, or products. By visiting or using our platform, you agree to the practices described here.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party platforms or services you access through links on our website. These entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

Your interactions with us may involve several data processing activities, including:

  • Account Management: When you create an account on our platform, we collect and store your account information, such as your username, email address, and password.
  • Payment Processing: We process payment details when you make purchases using our services, including financial information like credit card numbers, billing addresses, and transaction history.
  • Product and Service Usage: We track your interactions with our products and services to provide personalized experiences and improve our offerings.
  • Communication: We may reach out to you via email, phone, or text messages for newsletters, promotional offers, or customer support purposes.

Personal Data Collection

We collect a range of personal data to enhance your experience and deliver tailored services:

  • Account Information: This includes your full name, contact details (email, phone number), and login credentials.
  • Payment Information: Credit card numbers, expiration dates, CVV codes, and billing addresses are securely stored for payment processing.
  • Financial Data: We may collect banking information if you choose to link your bank account for seamless transactions.
  • Purchase History: Details of your purchases, including products bought, quantities, and transaction amounts.
  • Mobile Device Identifiers: Unique device identifiers and mobile app usage data to provide personalized features.
  • Location Data: Information about your location when you use our services or interact with our content.
  • Feedback and Reviews: Your comments, ratings, and reviews help us improve our products and services.
  • Social Media Profiles: If you choose to log in using social media accounts, we may access certain personal information from those platforms.
  • Product Preferences: Details about your interests and preferences regarding our products and services.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

  • Strictly Necessary Cookies: These are essential for navigating our site and using its core features.
  • Preference Cookies: They remember your settings and preferences, such as language and display preferences.
  • Analytics Cookies: Used to collect aggregated data about how visitors use our site, helping us improve performance and user experience.

Our Cookie Manager allows you to control which types of cookies you allow, providing transparency over your browsing experience.

Data Retention and Deletion

We adhere to data retention policies that are in line with legal requirements and business needs:

  • Personal data is retained for as long as necessary to fulfill the purposes for which it was collected, unless a longer period is required by law.
  • Once the purpose of data collection is fulfilled, we securely delete or anonymize your personal information.

Data Security

We implement robust security measures to protect your data from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: We use encryption protocols to secure data during transmission and storage.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards.
  • Access Controls: Our systems have access controls in place to ensure that only authorized personnel can access sensitive data.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data, please contact us immediately at the provided email address.

Your Data Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access and Rectification: You can request access to or corrections for your personal information.
  • Erasure (Right to be Forgotten): In some regions, you have the right to request the deletion of your data.
  • Restriction: You may limit our use of your data under certain circumstances.
  • Data Portability: Some jurisdictions allow you to receive a copy of your personal data in a structured format.
  • Objection and Non-Discrimination: You can object to the processing of your data and enjoy non-discriminatory treatment.

To exercise these rights, please reach out to our privacy team at [email protected]. We will respond to your requests in accordance with applicable law.

Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage you to review this page periodically for updates.

Contact Us

For privacy-related inquiries, unsubscribe requests, or if you have questions about this policy, please contact us:

We appreciate your trust in us, and we are committed to handling your personal data with utmost care and transparency.